Refund Policy

Returns are accepted within 14 days if the item is unworn, undamaged and returned to us in the condition in which it was received.

We do not offer exchanges, return your item for a refund and then reorder the correct item.

Please return your item to:

Jess & Tilly, 21 Wood Close, Wells, Somerset, BA5 2GA, UK.

Personalised and customised items are non-refundable unless faulty.

Postage is not refunded. All items are returned at your own risk so we recommend obtaining proof of posting or using a recorded postal service.

IMPORTANT - Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return.

Would you like to support Happy Landings Animal Rescue Centre?

Your contribution will help towards food, meds, toys, etc for the rescue dogs!

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