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Returns and Refunds

We’ve extended our returns period for the festive season. Any full-price items bought on or after 9 October 2025 can be returned until 25 January 2026
At other times, refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned to us in the condition in which it was received.

Please Note: Personalised and customised items are non-refundable unless faulty.

Please return your item to:

Jess & Tilly, 21 Wood Close, Wells, Somerset, BA5 2GA, UK.

All items are returned at your own risk so we recommend obtaining proof of posting or using a recorded postal service. Please note that we do not cover the cost for you to return your parcel, this will be at your expense.

IMPORTANT - Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return, and details of any exchange required.

Would you like to support Happy Landings Animal Rescue Centre?

Your contribution will help towards food, meds, toys, etc for the rescue dogs!

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